Refund & Cancellation Policy

1.1 Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 7 days of your initial subscription purchase
• You have not exceeded 50% of your plan's monthly message quota
• This is your first refund request (one refund per customer)

1.2 Non-Refundable Situations

Refunds are not available in the following cases:

• Requests made after 7 days from the purchase date
• Account suspended or terminated due to Terms of Service violations
• Subscription renewals (only applies to initial purchase)
• Partial month usage after the 7-day period
• Add-on purchases or extra message credits

1.3 Refund Amount

Eligible refunds will be processed for 100% of the subscription amount paid. Any payment gateway fees are non-refundable and will be deducted from the refund amount (typically 2-3% of the transaction).

* International transactions may take additional 2-3 business days depending on your bank.

3.1 How to Cancel

You can cancel your subscription at any time through:

• Your account dashboard: Go to Account → Subscription → Cancel Subscription
• Contacting support at support@whatsender.dev

3.2 What Happens After Cancellation

• Your subscription remains active until the end of your current billing period
• You retain full access to all features until the subscription expires
• After expiration, your account will be downgraded to the Free plan
• Your data (contacts, templates, messages) will be preserved for 30 days
• You can resubscribe at any time to regain access

3.3 Cancellation Charges

There are no cancellation charges. You will not be billed for any future periods after cancellation. If you cancel mid-cycle, you will not receive a prorated refund for the remaining days, but you can continue using the service until the billing period ends.

4.1 Service Credits

If you experience service disruptions or technical issues that significantly impact your ability to use What Sender, we may provide service credits at our discretion. These credits will be applied to your next billing cycle.

4.2 Eligibility for Service Credits

• Platform downtime exceeding 4 consecutive hours
• Message delivery failures due to our system issues (not WhatsApp restrictions)
• Loss of data due to platform errors

4.3 Not Covered

• WhatsApp account bans or restrictions (governed by WhatsApp's policies)
• Message failures due to invalid phone numbers
• Issues caused by user error or misuse
• Scheduled maintenance (communicated in advance)

To request a refund, please contact us with the following information:

We aim to respond to all refund requests within 24-48 hours.