Terms of Service

Last updated: January 2025

Welcome to What Sender. These Terms of Service ("Terms") govern your use of our WhatsApp messaging platform and services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the service.

1. Acceptance of Terms

By using What Sender, you acknowledge that you have read, understood, and agree to:

  • These Terms of Service
  • Our Privacy Policy
  • WhatsApp's Terms of Service and Business Policy
  • Any additional terms that apply to specific features

2. Description of Service

What Sender provides a platform for businesses to send and manage WhatsApp messages. Our services include:

  • Bulk messaging capabilities
  • Contact management and organization
  • Message templates and scheduling
  • Analytics and reporting
  • API access for integrations

3. Account Registration

To use our services, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Acceptable Use Policy

You agree to use our services responsibly and legally. You must:

  • Obtain proper consent before messaging contacts
  • Comply with all applicable anti-spam laws (CAN-SPAM, GDPR, etc.)
  • Respect opt-out requests promptly
  • Follow WhatsApp's Business Policy and messaging guidelines
  • Not exceed your plan's messaging limits

5. Prohibited Activities

The following activities are strictly prohibited:

  • Sending unsolicited spam or promotional messages without consent
  • Distributing malware, phishing links, or harmful content
  • Harassment, threats, or abusive messaging
  • Impersonation or fraudulent activities
  • Violating intellectual property rights
  • Circumventing rate limits or security measures
  • Reselling or redistributing our services without authorization
  • Using the service for illegal purposes

Warning: Violation of these terms may result in immediate account suspension or termination without refund.

6. Subscription and Payments

  • Billing: Subscriptions are billed monthly or annually as selected
  • Auto-renewal: Subscriptions automatically renew unless cancelled
  • Price changes: We may modify prices with 30 days notice
  • Refunds: Refunds are handled on a case-by-case basis
  • Cancellation: You may cancel anytime; access continues until period end

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our services are provided "as is" without warranties of any kind
  • We are not responsible for message delivery failures due to WhatsApp restrictions
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid in the past 12 months
  • We do not guarantee 100% uptime or uninterrupted service

8. Indemnification

You agree to indemnify and hold harmless What Sender, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

9. Termination

We may terminate or suspend your account:

  • For violation of these Terms
  • For non-payment of fees
  • If required by law or WhatsApp policy changes
  • At our discretion with 30 days notice

Upon termination, your right to use the service ceases immediately. Data may be deleted after 30 days.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or platform notification. Continued use of the service after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction.

12. Contact Information

For questions about these Terms, contact us:

What Sender
Email: legal@whatsappsender.com